Interpersonal Skills
Learn how to develop strong interpersonal skills with this 2-day training course in Singapore. Build rapport, read non-verbal cues, manage conflict, and strengthen professional and personal relationships with greater confidence.
Duration
2 Days
Instructor
Danos Parpotta
Venue
Marina Bay Sands, Singapore
Advanced Interpersonal Skills for Professional Excellence is a practical 2-day course in Singapore designed to help professionals build confidence and communicate with greater impact.
This interpersonal skills training focuses on the workplace skills that matter most, including building rapport, reading non-verbal cues, active listening, and managing conflict respectfully.
Through engaging activities, real-world examples, and guided feedback, participants will strengthen their ability to connect with others, handle difficult conversations, and build stronger professional and personal relationships.
By the end of the course, attendees will have the tools to interact with greater ease, build trust, and leave a positive impression in a wide range of situations.
Course Syllabus
Mastering Verbal Communication
Techniques for clear and assertive communication.
Strategies for impactful public speaking and presentation.
Practicing language that fosters collaboration and openness.
Non-Verbal Communication and Body Language
Interpreting and using body language to complement verbal communication.
Understanding cultural nuances in non-verbal cues.
Role-playing to practice congruence between speech and body language.
Active Listening and Empathy
Techniques for demonstrating active listening in conversations.
Exercises to enhance empathetic responses and emotional intelligence.
Applying listening and empathy to understand and meet colleagues’ needs.
Building and Sustaining Work Relationships
Strategies for initiating and nurturing professional connections.
The role of interpersonal skills in networking and team building.
Developing trust and credibility within your professional circle.
Conflict Resolution Strategies
Identifying common sources of conflict and strategies for prevention.
Techniques for mediating disputes and facilitating collaborative solutions.
Role-playing conflict scenarios to practice resolution techniques.
Constructive Feedback and Critique
Best practices for delivering and receiving feedback effectively.
Frameworks for structured feedback sessions.
Developing resilience and openness to critique.
Workplace Etiquette and Professionalism
Guidelines for maintaining professionalism in various work settings.
Navigating complex social dynamics in the workplace.
Case studies on handling challenging professional scenarios with tact.
Interpersonal Skills Integration and Action Planning
Synthesizing interpersonal skills for comprehensive professional application.
Personalized action planning for ongoing skill development.
Collaborative review of key takeaways and commitments to apply learning post-course.
Key Learning Outcomes
- Develop nuanced verbal and non-verbal communication skills to enhance clarity and understanding in interactions.
- Harness active listening and empathy to build rapport and strengthen workplace relationships.
- Apply conflict resolution strategies to effectively navigate and resolve workplace disagreements.
- Utilize feedback techniques to foster professional growth and constructive dialogue.
- Practice professional etiquette to maintain a positive and respectful work environment.
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