Business Communication Skills
This Business Communication course in Singapore helps participants communicate clearly and confidently at work, both verbally and in writing. You will learn how to tailor messages, listen actively, handle disagreements, and present ideas more effectively while building stronger professional relationships.
Duration
2 Days
Instructor
Catherine Bentley
Venue
Marina Bay Sands, Singapore
Our Business Communication Course in Singapore is an intensive 2-day programme designed to help you speak and write with greater clarity, confidence, and impact. You will learn how different communication styles work, how to choose the right tone, and how to express needs, opinions, and ideas clearly and assertively without sounding aggressive. A key focus is managing conflict and handling difficult conversations through active listening, effective questioning, non-verbal awareness, and staying calm under pressure.
This Business Communication Skills course also strengthens everyday workplace communication, including concise emails, clear reports, and professional messaging for different audiences, as well as presentation structure, storytelling, and confident handling of questions.
The course also covers meeting etiquette, cross-functional collaboration, and practical techniques to make your message more memorable. Through templates, checklists, and short role-plays, participants will turn learning into action and leave with a personal plan to lead discussions, influence decisions, and build stronger professional relationships.
Course Syllabus
Understanding Communication Styles
Definition and importance of various communication styles
The impact of communication styles on professional relationships
Adapting communication styles to different contexts and audiences
Clear and Confident Communication
Strategies for conveying ideas and needs effectively
Balancing assertiveness and empathy in communication
The role of body language and tone in effective communication
Handling Difficult Conversations
Understanding the dynamics of difficult conversations
Tools and strategies for managing conflict in communication
Techniques for achieving positive outcomes from challenging discussions
Enhancing Writing Skills
Principles of effective business writing
Writing clear, concise, and effective emails, reports, and proposals
Proofreading and editing for maximum impact
Professional Speaking Skills
Key elements of effective professional speaking
Strategies for reducing public speaking anxiety
Techniques for engaging the audience and conveying ideas effectively
Practical Communication Strategies
Overcoming common communication barriers in the workplace
Techniques for active listening and providing constructive feedback
Strategies for building rapport and fostering effective workplace communication
Digital Communication Skills
Understanding the nuances of digital communication
Writing effective emails and digital messages
Using digital tools for effective communication
Review and Action Plan
Application of learnings through case studies and role-plays
Creating a personal action plan for continual improvement in communication skills
Course review and feedback
Key Learning Outcomes
- Understand and apply different communication styles effectively.
- Express needs and opinions with confidence and clarity.
- Handle difficult conversations and conflict adeptly.
- Improve writing skills for various business scenarios.
- Enhance professional speaking ability to convey ideas persuasively.
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